Decisions
MG-D1 (Shared direction) connects the provider’s direction to the cancellation trial and possible partner service. MG-R1 (Service roadmap) records the sequence and dependencies. Local working instructions can change within the agreed rule; cross-team responsibility changes go to the business-area owner, and commitments require the funding owner. MG-E1 (Temporary exception) would retain a temporary exception’s owner, scope, checks and review trigger.
The process trial is the proposed first step, not an approved expenditure or an observed success. Software support and the partner extension each need their own acceptance conditions. L1 (Partner confirmation gap) reopens the unagreed partner-confirmation responsibility while retaining the existing purpose and learner-agreement rule.
Costs
FN-D1 (Option cost comparison) compares invented estimates over twelve months, in pounds sterling. Each total is introduction plus twelve months of operation plus transition overlap. Operation includes the assumed staff, supplier and technology costs.
| Option | Introduction | Monthly operation | Overlap | Twelve-month total |
|---|---|---|---|---|
| Continue current practice | £0 | £1,600 | £0 | £19,200 |
| Process and ownership trial | £2,400 | £1,500 | £0 | £20,400 |
| Later case-service option | £9,000 | £1,100 | £1,500 | £23,700 |
If monthly operation of the case service rises by £250, its total becomes £26,700. Lower monthly cost does not make it the cheapest option in this period. Benefits are unmeasured; refunds, lost bookings and additional partner charges need estimates before a real decision. FN-C1 (Funding commitment) connects each proposed commitment to its funding owner and architecture decision. The preferred option remains open.
Measures
MT-M1 (Resolution measures) keeps different questions separate:
| Question | Observation and use |
|---|---|
| Does the service achieve its purpose? | Time from recorded cancellation to confirmed accepted resolution; include waiting and missing events. |
| Is ownership reliable? | Intervals without an accepted owner, unresolved transfers and causes. |
| Is work correct and supportable? | Incorrect bookings, repeated work, correction effort and support effort. |
| Is the architecture method effective? | Elapsed time to an accepted design decision, including active work, waiting and rework. |
| Can the design be changed? | Effort to alter an agreement rule, find its meaning, update checks and prepare support. |
| Does recovery restore the business position? | MT-Q1 (Recovery quality) examines accepted work lost, uncertainty and reconciliation alongside technical restoration time. |
Baselines, targets, observation periods and results remain open. Useful longevity requires following operation, change and eventual retirement over time; a long-lived service alone would not establish quality.
See the management, finance and metrics records for the linked assumptions.