The wider choice
In the fictional example, the provider’s business-area owner proposes a shared direction: learners should receive an agreed resolution, whoever supplies the replacement course. MG-D1 (Shared direction) links that direction to two possible initiatives.
| Initiative | Dependency and proposed decision |
|---|---|
| Cancellation trial | For provider-run courses, assign a case owner and retain learner agreement using a shared record. Escalate partner courses and refunds, which are outside the trial. Learn where handovers fail. |
| Partner service | Establish partner responsibilities, permitted disclosure, booking confirmation and costs before extending the trial. |
MG-R1 (Service roadmap) is the proposed roadmap. It starts with the process-only trial and records the conditions for a later partner service. Those conditions include agreement on partner responsibilities as well as software delivery dates.
Authority and an exception
The proposed arrangement would allow the service owner to change local working instructions within the rule requiring learner agreement. The business-area owner would resolve responsibilities shared by teams; the funding owner would authorise expenditure. A temporary manual handover would identify its owner, permitted scope, checks and review date in MG-E1 (Temporary exception). Those fields remain open until the responsible people agree them.
Feedback
The hypothetical L1 (Partner confirmation gap) finding identifies a suitable partner alternative whose confirmation responsibility remains unagreed. Partner courses are outside the trial, so this finding would be escalated. It would reopen that responsibility and its dependencies for the later option. The purpose and learner-agreement requirement remain baseline assumptions within the fiction. The finance view compares the costs of the options; metrics defines what observations would help judge them.
The management record brings together the decisions, roadmap, dependencies and exceptions. The proposed roles await agreement, and the trial has not run.