A proposed introduction
SO-R1 (Readiness record) gathers the checks needed to introduce the fictional case-service option. The first proposed trial is process-only and covers provider-run courses. Partner courses and refunds go for a separate decision. Software and a partner arrangement are possible later extensions; neither is implemented. The technical release record supplies package, configuration, compatibility and recovery decisions.
| Before use | Expected result |
|---|---|
| Identify open cancellations | Current owner, learner agreement and pending actions are known. Include partner work only if that later arrangement is introduced. |
| Prepare staff and suppliers | Access, cover, scripts, contacts and responsibilities are accepted. |
| Check records and behaviour | Migration and acceptance checks preserve meaning; expected and actual results are recorded. |
| Prepare observation and response | Owners can detect failures, investigate a case and communicate with affected people. |
| Accept into service | Service owner has the checks, remaining risks, funding and fallback arrangements needed for the decision. |
SO-A1 (Service acceptance) is the proposed acceptance record. The actual owners, dates, service objectives and results remain open.
A lost response
In the proposed software contract, operation X7 (Acceptance operation) accepts H7 (Example transfer offer) for case C42 (Example cancellation case) at v12. Acceptance changes the case to v13 and stores the receipt in one atomic operation: either both happen or neither does. Notification follows later.
If the response is lost, a caller who is still authorised can repeat X7 and receive the same receipt. Support uses the receipt and current case position to investigate. The repeat does not create another handover. A caller whose access has been revoked receives no protected details, even if they know X7.
A restore of older data
A restore from before X7 may lose the accepted state and its receipt while the real work has already moved to its new owner. SO-I1 (Incident and restoration) calls for pausing affected actions and notifications, stopping old processes from writing changes, and establishing which actions were accepted. The team reconciles the restored records with the responsible people and the work actually done. The service owner accepts the reconciled position before work resumes. Follow the technology recovery example and security response.
A later review
The review records what failed, how work was recovered and which change would prevent recurrence. It may alter a local procedure, a supplier arrangement or the shared architecture. The operating record retains those decisions. All exercises and checks here are proposed and unrun.