{
  "author": "Adrian Sutherland",
  "edition": "Version 1.0",
  "prepared": "2026-09",
  "copyright": "2005–2026 Adrian Sutherland",
  "diagrams": [
    {
      "id": "organisation-handover",
      "title": "Handover responsibilities",
      "summary": "An offer, acceptance and cover.",
      "kind": "graph",
      "nodes": [
        {
          "id": "current",
          "label": "Current owner",
          "description": "Offers the current case and next action. The existing assignment remains current until the accepted transfer takes effect in the shared register.",
          "x": 40,
          "y": 35
        },
        {
          "id": "receiver",
          "label": "Receiving owner",
          "description": "Checks the record, access and capacity; accepts the effective transfer or returns a query.",
          "x": 640,
          "y": 35
        },
        {
          "id": "coordinator",
          "label": "Duty coordinator",
          "description": "Arranges suitable cover under agreed authority and escalates unresolved gaps to the service owner.",
          "x": 340,
          "y": 310
        }
      ],
      "connections": [
        {
          "from": "current",
          "to": "receiver",
          "label": "offer current case"
        },
        {
          "from": "receiver",
          "to": "current",
          "label": "accept or query"
        },
        {
          "from": "current",
          "to": "coordinator",
          "label": "cover needed"
        },
        {
          "from": "coordinator",
          "to": "receiver",
          "label": "nominate cover"
        }
      ],
      "caption": "Proposed interactions for the fictional trial. Acceptance is recorded in the shared register; one owner is current. New illustration by Adrian Sutherland, version 1.0, September 2026. © 2005–2026 Adrian Sutherland."
    },
    {
      "id": "organisation-cycles",
      "title": "Organisation decision cycles",
      "summary": "From a service rule to learning from use.",
      "kind": "graph",
      "process_areas": true,
      "nodes": [
        {
          "id": "visioning",
          "label": "Visioning",
          "description": "Agree how the service should work and what responsibility and capacity it needs.",
          "x": 20,
          "y": 340
        },
        {
          "id": "transforming",
          "label": "Transforming",
          "description": "Prepare procedures, access, cover and training; rehearse the proposed change.",
          "x": 340,
          "y": 340
        },
        {
          "id": "operating",
          "label": "Operating",
          "description": "Handle cases, arrange cover and support staff within agreed rules.",
          "x": 660,
          "y": 340
        },
        {
          "id": "governing",
          "label": "Governing",
          "description": "Set delegated authority and accept changes to shared roles, rules or exceptions.",
          "x": 340,
          "y": 25
        }
      ],
      "connections": [
        {
          "from": "visioning",
          "to": "transforming",
          "label": "direction"
        },
        {
          "from": "transforming",
          "to": "visioning",
          "label": "reconsider"
        },
        {
          "from": "transforming",
          "to": "operating",
          "label": "accepted change"
        },
        {
          "from": "operating",
          "to": "transforming",
          "label": "improvement"
        },
        {
          "from": "governing",
          "to": "visioning",
          "label": "priorities"
        },
        {
          "from": "governing",
          "to": "transforming",
          "label": "change authority"
        },
        {
          "from": "governing",
          "to": "operating",
          "label": "policy"
        },
        {
          "from": "operating",
          "to": "governing",
          "label": "findings"
        }
      ],
      "caption": "Version 1.0 · September 2026 · © 2005–2026 Adrian Sutherland. The arrows show selected exchanges and feedback. Work can repeat within any area or reopen a wider decision. Governing applies to direction, change and operation; the areas can overlap. Retain accepted decisions between cycles."
    }
  ]
}