# Channel continuity record

Author: Adrian Sutherland  
Edition: Version 1.0  
Prepared: September 2026  
Copyright: © 2005–2026 Adrian Sutherland

Replace prompts with your own decisions, sources and results. Link existing records where useful.

## People and journey

Describe what the person needs, their role, the routes they use and any
assistance required.

## Meaning and state

Define what proposed, saved, submitted, accepted and complete mean for the
action. State how the service communicates each state.

## Handover and authority

State which information follows the work between channels. Describe how
identity is established and who may request each action.

## Change and ownership

Identify the owners and versions of service content and scripts. Record
how a change affects unfinished work.

## Checks and results

Describe checks for moving between routes, handling failures and accessing
the service. Keep expected results separate from actual findings.