# BP-V01 (Service overview)

Adrian Sutherland · Version 1.0 · September 2026

© 2005–2026 Adrian Sutherland.

Refreshed for the September 2026 website update.

Licensed under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). Keep the [edition note](https://architectureportal.org/downloads/blueprint/1.0/edition.md) with adaptations.

- Question: One owner keeps the learner’s case moving towards an agreed resolution.
- Design state: PROC-01 (Process-only proposal)
- Level: Conceptual
- Design: Proposed; trial unrun
- Scope: Provider-run course cancellations
- ASAF aspects: Purpose, Customer, Channel, Process, Structure, Information, Management
- View page: /blueprint/service-overview
- Editable source: service-overview.mmd
- Export: service-overview.svg

## Reading the view

The learner agrees a replacement with the case owner. Booking and course teams supply cancellation, alternatives and confirmation. The owner maintains I1 (Cancellation case record), the shared case record. The duty coordinator arranges cover; the service owner decides unresolved exceptions. Ownership continues until confirmed resolution or an explicitly accepted transfer.

## Key

- Rounded box: person or role. Square box: information record.
- Arrows name exchanges or responsibility; they do not prescribe a sequence.

## Linked records

- [O1 (Accepted resolution), P1 (Learner agreement), R1 (Continuous ownership) · intent and agreement](/business-architecture/worked-example)
- [RO1 (Case owner), I1 (Cancellation case record) · owner and case record](/business-architecture/worked-example#business-relationships)
- [OP-D1 (Accepted-transfer procedure) · accepted handover](/organisation-process/worked-example)

The view page supplies the decisions, open choices and checks. The object
reference supplies each identifier's meaning and source.